“We apologize for the inconvenience…”
Two weeks ago we received an email that our hotel reservation was no longer valid. Apparently the hotel double-booked their rooms and despite our reservation being placed half a year ago, we were being bumped to another hotel for one night only.
The new hotel, a Hampton Inn & Suites, was closer to the Convention Center (and offered a continental breakfast), but we were told they could only accommodate us for the first night because they, too, were booked the entire conference.
So we planned accordingly.
We arrived late last night and selectively unpacked only what we would need to get ready the next morning. The Hampton Inn was GORGEOUS, right in the heart of the city, and we lamented about our desire to remain here.
This morning as we finished our delicious continental breakfast, a well-dressed gentleman approached our table and offered to clear our plates. We exchanged pleasantries (we are southerners after all), then he asked if there was anything he could do to make our stay better.
“You could find a way for them to stay all week!” exclaimed Lisa, a friendly smile across her face. Our friends, Lisa and Sonja were already booked in this hotel for the week and shared our dismay at having to change hotels.
The gentleman, Kevin Smith, inquired about our dilemma, then smiled and said, “I’ll be right back.”
A few minutes and two phone calls later, Kevin made it happen.
We get to stay the week. We don’t have to switch hotels. We don’t even have to switch rooms!
There is no greater joy than having a wish fulfilled. We are blessed beyond measure for this man’s kindness, his willingness to go above and beyond to help us, and the hospitality shown to us from Hampton Inn & Suites in Denver. He was even willing to take a picture with us! If you are ever in this part of the country and need a hotel, I highly recommend this one!
Now off to our first conference day!